Complaint Policy

At OCL Vision, we are committed to providing the best possible care and experience for every patient, and we truly welcome any feedback you may have. Whether you wish to share your thoughts with our team in person or prefer to formalise your feedback, we are here to listen and support you. If you'd like to speak to someone on-site, simply inform reception, and we'll ensure you’re heard. 
 
Alternatively, for more formal feedback, you can email us at compliance@oclvision.com, where your message will be acknowledged within 24 hours. At OCL Vision, we believe that every comment is an opportunity to improve, and we value your insights in helping us continuously enhance our services. Your satisfaction is our priority, and we’re here to help in any way we can.